On top of all that, Thankful can even automatically tag large volumes of tickets to help facilitate large-scale automation. Zowie’s automation tools learn to address customers’ issues based on AI-powered learning, not keywords. Zowie pulls information from several data points including, historical conversations, knowledge bases and FAQs, and ongoing conversations. So the better your knowledge base and more extensive your customer service history, the better your Zowie implementation will be right out of the box. With its recent acquisition, Mindsay will fold in Laiye’s robotic process automation and intelligent document processing capabilities. This makes it a great option for companies implementing their first bot. Bots can also integrate into global support efforts and ease the need for international hiring and training. They’re a cost-effective way to deliver instant support that never sleeps—over the weekends, on holidays, and in every time zone. Since chatbots are widely getting used in various places and purposes, many industries are developing them.

Sometimes a bot simply can’t handle a customer’s question, or there is sensitive information that needs to be conveyed through an agent. Triggers, automations, and workflows provide support teams with a way to manage and prioritize incoming tickets that need agent help. This opens up possibilities like identifying VIP customers and routing them to a live salesperson for help—with conversation history. They make it easy to build, launch and maintain a virtual agent. Thankful is AI customer service software that can understand and fully resolve customer inquiries, across all written channels. Thankful’s AI routes, assists, translates, and fully resolves up to 60 percent of customer queries across channels, giving customers the freedom to choose how they want to engage. Thankful’s AI delivers personalized and brand-aligned service at scale with the ability to understand, respond to, and resolve over 50 common customer requests.

Replika: The Mini

“Luka” was originally built as a restaurant recommendation chatbot. The founder, Eugenia’s idea was that you could ask culinary questions and get answers. Duolingo can connect you to other users learning the same language, so you can have brief conversations and play fun games together. Downloaded more than 50+ million times, Prisma used AI to transform photos into works of art. When she is not busy updating you about the tech world, she spends time reading books and playing guitar.